Cancellation & Refund Policy
Last updated: 27 October 2026
At ALIVE, we understand that plans sometimes change. We aim to make our cancellation and refund arrangements clear, fair and straightforward.
This policy applies to purchases and bookings made through astridvanwanum.com, unless separate written arrangements have been agreed.
1. Business information
ALIVE is operated by Astrid van Wanum, a sole proprietor registered in the Netherlands under the trade name Spark Your Potential.
Business details
Astrid van Wanum
Spark Your Potential | ALIVE
Buitenaf 5
3362 WR Sliedrecht
The Netherlands
Chamber of Commerce (KvK): 24407427
Email: hello@astridvanwanum.com
2. Live online workshops
For our live online workshops, including Leading Change from the Middle, we offer the following cancellation arrangements in addition to any applicable statutory rights.
Seven or more calendar days before the session
You may cancel your booking and receive a full refund.
Fewer than seven calendar days before the session
Our standard cancellation arrangement does not provide an additional contractual refund. However, you may transfer your place to another suitable participant by contacting us before the session.
Any applicable statutory withdrawal rights or other mandatory consumer rights take precedence over this arrangement.
Unable to attend
If you cannot attend, please contact us as soon as possible. We will consider reasonable requests for a transfer to another available session, but availability cannot be guaranteed.
3. Your statutory right of withdrawal
If you purchase as a consumer, you may have the right to withdraw from an online service contract within 14 days of concluding the contract, without giving a reason.
This right is subject to applicable statutory exceptions and specific rules concerning services that begin during the withdrawal period.
If you expressly request that a service begins during the withdrawal period, you may be required to pay a proportionate amount for services already provided if you subsequently withdraw, where legally permitted.
For services fully performed during the withdrawal period, the right of withdrawal may be lost only when the applicable legal requirements have been satisfied.
Any statutory exception applicable to a particular purchase will be explained before checkout.
Our voluntary seven-day cancellation arrangement does not replace or reduce your statutory rights.
To exercise an applicable right of withdrawal, use the withdrawal facility provided on our website or contact hello@astridvanwanum.com with a clear statement of your decision.
You may also use the statutory model withdrawal form where applicable.
4. If ALIVE cancels a workshop
Occasionally, circumstances beyond our reasonable control may require us to cancel or reschedule a session.
If we cancel a paid workshop, you will be offered:
A place in an alternative session, if available and acceptable to you; or
A full refund of the amount paid for the cancelled session.
If a proposed material change to the date or delivery format is unsuitable, you may request a refund.
We are not responsible for unrelated expenses you may have incurred, except where applicable law requires otherwise.
5. Digital products and downloadable resources
For digital products, including downloadable toolkits, statutory withdrawal rights depend on the nature of the product and how delivery begins.
Where legally permitted, the right of withdrawal for digital content not supplied on a physical medium may be lost when delivery begins after the consumer has given the required express consent, acknowledged the loss of the withdrawal right and received the required confirmation.
We will provide the necessary information and obtain any required consent before immediate digital delivery.
If a file is defective, inaccessible or not as described, please contact us. We will provide an appropriate remedy in accordance with applicable law.
6. Corporate training and advisory services
Cancellation, rescheduling and payment arrangements for corporate training, facilitation, advisory and other bespoke services will normally be set out in the relevant proposal or written agreement.
If no separate terms have been agreed, please contact us to discuss the circumstances.
Mandatory legal rights remain unaffected.
7. Refund processing
Approved refunds will normally be made using the original payment method.
Where a statutory withdrawal right applies, refunds will be processed within the legally required period, generally no later than 14 days after we receive a valid withdrawal notice.
For refunds granted under our voluntary cancellation arrangement, we aim to process payment within 14 days after confirming the cancellation.
The time taken for funds to appear in your account may depend on your payment provider.
8. How to contact us
For cancellation requests, booking changes or questions, please email:
Please include your name, booking reference if available, and the session or product concerned.
For further information, please see our Terms & Conditions and Privacy Policy.
9. Changes to this policy
We may update this policy from time to time. The version applicable when you made your purchase will generally govern that purchase, subject to mandatory legal requirements.